Contact
Tell us what is broken
The fastest route is a photo and a sentence. Manufacturer, model, quantity and what it is doing wrong is enough for us to tell you whether it is worth repairing.
What to send
Photographs of the fault, and a short video if the fault moves or makes a noise. A video of a moving head misbehaving tells us more than any written description, and it is why we ask for one before anything ships.
- Manufacturer and model
- How many units are affected
- What it does, and when it started
- Whether it needs to come to us or we come to you
- The date it is next needed
Where to send it
Granville House, Wallingford Road
Uxbridge, Middlesex, UB8 2RW
Mon to Fri, 08:00 to 18:00
If a show is at risk, say so in the first message and it gets read first.