Terms
These terms describe how we work. A written quotation takes precedence over anything on this page.
Diagnosis and approval
Equipment is assessed before any repair is carried out, and you receive a quotation with a turnaround before work starts. Nothing is repaired without your approval. Where a unit turns out to be beyond economic repair it is returned labelled as such and you are not billed for a repair that was never carried out.
Testing and reporting
Repaired equipment is tested under conditions that resemble the work it does, and every unit leaves with a report naming the fault found and the work carried out. A report describes the unit we were asked to repair, not the rest of your inventory.
Warranty on repairs
We warrant the work carried out and the parts fitted. If a repair does not hold, return the unit and we will deal with it. Faults in parts of a unit we were not asked to touch, and damage caused after the unit left us, are not covered by that warranty.
Equipment left with us
Equipment is held at your risk while it is with us, and we ask you to insure it accordingly. We will store a completed repair for a reasonable period and will contact you before anything is disposed of. Shipping in either direction is arranged and paid for as set out in the quotation.