On demand
Send-In Equipment Repair: Ship It to Our Bench
The simplest route for bench work: modules, fixtures, amps, consoles, power supplies and cards. Ship it or drop it off, and it comes back tested with a report.
What we repair
Send-In Repair for LED, Lighting, Audio and Power Equipment
Send us the equipment that has stopped working on your bench or in your rack. We repair LED screens, moving lights, pro audio and power supplies at component level wherever the equipment allows.
LED Screen Repair
LED board level repair for modules, receiving cards, control cards and power boards.
LED screen repairMoving Light Repair
Send in moving light repair for motor, driver, main board, optic and power faults.
Moving light servicingPro Audio Repair
Send in pro audio repair for amplifiers, consoles, processors and stage boxes.
Pro audio repairPower Supply Repair
Send in power supply repair for LED, lighting and audio power supplies.
Power and processingStep 01
Tell us first
Send the fault description, quantity and photos before shipping, so the bench is ready and nothing sits in a queue unidentified.
Step 02
Pack it properly
Original packaging where possible. For LED modules: face to face with foam between, never loose in a flightcase.
Step 03
Diagnose and approve
We assess, then send you the quote and turnaround. Nothing is repaired until you approve it.
Step 04
Repair, test, return
Component level repair, tested twice, returned with a per unit report. Beyond economic repair units come back labelled, not billed.
Behind the bench
What we do on every unit
The full process from the moment your enquiry arrives to the moment the unit leaves our bench.
Enquiry and intake
You send the fault, quantity and photos. We confirm the equipment type and prepare a bench slot.
Check-in on arrival
Every unit is logged, photographed and matched to your job reference so nothing is unidentified.
Fault diagnosis
Fault tracing to component level on LED boards, fixture electronics, audio boards and power supplies.
Quote and approval
A clear quote and turnaround for each unit. Nothing is repaired until you approve.
Component level repair
Failed parts replaced on the board, using quality components, with the original unit kept in service.
Test, test again, report
Bench tested after repair and again before dispatch. You receive a per unit report with the fault, fix and result.
Packed and returned
Packed safely and sent back, or ready for collection. Units beyond economic repair come back labelled, not billed.
Component level repair
What component level repair means
We trace the fault to the failed part on the board and replace it, rather than swapping the whole module or card. It keeps your original hardware in service, usually costs less, and often keeps matched LED modules consistent.
The same approach applies to LED board level repair, power supplies, audio boards and fixture electronics.
| Component level | Swap the unit | |
|---|---|---|
| Cost | Part and labour only | Full unit price |
| Colour matching | Original module kept | Possible batch mismatch |
| Root cause | Found and reported | Often unknown |
| Waste | Minimal | Scrapped unit |
Packing
Packing is the one thing that decides whether a module arrives repairable. What comes back to us broken in transit is almost always stacked loose in a flightcase.
Where to send it
Granville House, Wallingford Road
Uxbridge, Middlesex, UB8 2RW
Tell us before anything ships so the bench is expecting it.
Nothing is repaired until you approve the quote, and a unit that turns out to be beyond economic repair comes back labelled rather than billed.
Who we do this for
Rental houses
Stock that is broken is stock that is not earning. We run repair loops for rental houses so damaged tiles and fixtures come back into the hire fleet instead of stacking up in a corner of the warehouse.
Rental houses repairsProduction companies
Between shows there is a window, and it is never long enough. We work to the calendar you are actually on, not to a queue position.
Production companies repairsChurches
Most church AV is run by volunteers who inherited it. We service and repair it, and we explain what we found in plain words rather than handing over a spec sheet.
Churches repairsSend-In Repair Questions
What is component level repair?
We trace the fault to the failed part on the board and replace it, instead of swapping the whole unit.
Do you do LED board level repair?
Yes. LED modules, receiving cards and control cards can be repaired at component level.
Which equipment can I send in?
Modules, fixtures, amps, consoles, power supplies and cards.
Do I need to tell you before I ship?
Yes. Send the fault description, quantity and photos first, so the bench is ready and nothing sits unidentified.
What if my equipment cannot be repaired economically?
It comes back labelled, not billed.
Can I drop equipment off instead of shipping it?
Yes. You can ship it or drop it off. Tell us before it arrives.