On demand
On-Site Equipment Maintenance: We Come to Your Venue
Some jobs should come to the bench. Some jobs need the bench to come to you: installed screens, rigged fixtures, or a warehouse of stock that cannot all go in a van.
Warehouse maintenance days
We work through your racks: cleaning, testing, firmware and minor repairs across the fleet, with anything bigger triaged for the bench.
Pre tour inventory checks
Every unit on the manifest tested before it ships, so faults get found in the warehouse, not at load in.
Installed and rigged equipment
Fixed screens, house rigs and venue systems serviced in place. Tell us about access and working hours when you book and we plan around your schedule.
What we service on site
What we service at your venue or warehouse
Cleaning, testing, firmware and minor repairs, done where the equipment is. Anything bigger is triaged for the bench.
LED screens
Installed screens and stock tiles cleaned, tested and checked in place, with bigger faults triaged for the bench.
LED screen repairMoving lights
Rigged and stored fixtures cleaned, tested and updated, with minor repairs where they can be done in place.
Moving light servicingPower and processing
Power and processing gear in your racks checked, with faults triaged for the bench.
Power and processingAccess and attendance
Access is the thing worth telling us early: a working at height permit, a loading bay slot or a room that is only free before ten. We have seen a day lost to a locked door more often than to a difficult repair.
How an on-site visit works
From booking to a finished site day
Tell us about the site and the equipment, and we plan the day around your access.
01
Tell us about the site
Send the venue or warehouse address, the equipment involved and any access limits, such as a working at height permit, a loading bay slot or a room only free before ten.
02
Plan access and working hours
We agree access and working hours with you when you book, and plan the schedule around them.
03
Work through the equipment
We work through your racks or installed systems: cleaning, testing, firmware and minor repairs.
04
Triage anything bigger
Anything that needs more than a minor repair is triaged for the bench, and we explain what we found in plain words.
On site or on the bench
Which jobs we do where
Routine maintenance is best done where the equipment lives. Component level repair is done on our bench.
If a fault found on site needs bench work, we triage it, and you can ship it or drop it off through our send-in repair route.
Send-in repair| On site | On our bench | |
|---|---|---|
| Where the equipment is | Installed, rigged or in your racks | Shipped or dropped off |
| Typical work | Cleaning, testing, firmware and minor repairs | Component level repair, tested twice |
| Planning | Around your access and working hours | Tell us before it ships |
Care plan clients schedule on site days as part of their plan, which is usually cheaper than booking them one at a time.
Who we do this for
Rental houses
Regular warehouse days keep the hire fleet checked, so stock is ready to go out and bigger faults go to the bench.
Rental houses repairsProduction companies
Pre tour checks test every unit on the manifest before it ships, so faults are found in the warehouse.
Production companies repairsChurches
Installed screens, house rigs and venue systems serviced in place, with the visit planned around your access.
Churches repairsOn-site service questions
What is an on-site maintenance visit?
We come to your venue or warehouse to clean, test and service your equipment where it is, with anything bigger triaged for the bench.
What can you do on site?
Cleaning, testing, firmware and minor repairs across your racks, fleet or installed systems.
What happens if something needs a bigger repair?
It is triaged for the bench. You can ship it or drop it off through our send-in repair route.
What should I tell you before the visit?
Tell us about access early: a working at height permit, a loading bay slot, or a room that is only free before ten. Tell us the working hours too, so we can plan the schedule.
Can you service installed or rigged equipment?
Yes. Fixed screens, house rigs and venue systems are serviced in place.
Is a care plan cheaper than booking site days one at a time?
Care plan clients schedule on-site days as part of their plan, which is usually cheaper than booking them one at a time.